Ordering – Delivery & Important Information

ORDERING – DELIVERY & IMPORTANT INFORMATION FOR PRODUCTS

Please take NOTE of the following INFORMATION before ordering.

** TIME FRAMES ARE SUBJECT TO CHANGE AT SHORT NOTICE **
WE RECOMMEND YOU PLACE YOUR ORDER
4 TO 6 WEEKS IN ADVANCE.

ANY ORDERS PLACED THAT DOES NOT COMPLY WITH OUR DUE TIME FRAME WILL NOT BE PROCESSED. YOU WILL BE CONTACTED. NOTE THAT EACH ORDER IS INDIVIDUALLY ASSESSED & ANY REFUNDS THAT WILL BE ISSUED WILL INCUR THE MERCHANT PROCESSING FEE. IF YOUR EVENT HAS BEEN POSTPONED YOUR ORDER WILL BECOME A CREDIT NOTE.

We take every effort to ship your order as quickly as possible.

Please NOTE that different occasions have different time frames and quantities also impact the due time frame.

Also, at different times of the year it can become quite busy i.e. Christmas | Easter | Spring | Summer | Autumn.

And this includes the current COVID situation we are all still facing.

Please keep in mind that each handcrafted item is individually processed & they require drying time.

TIME FRAME FOR THE FOLLOWING:

* PERSONALISED CANDLE/S FOR: CHRISTENING – BAPTISM, NAMING DAY, NAMING DAY, FIRST HOLY COMMUNION, MEMORIAL & OTHER OCCASION CANDLES/S:

(For Funeral Candles please call us on 0416 230 173)

* 21 BUSINESS WORKING days = Approx 4 weeks (Business working days = Monday to Friday 9am to 5pm. This does not include Saturday or Sunday or Public Holidays). This time frame also DOES NOT include delivery. Orders are always DUE 7 to 10 business working days prior to the Event date. This is determined if the order is to be delivered or collected in store. Example: If you place your order e.g. 5x weeks before your event it will still be due 7 to 10 business working days prior to the event date or you order say in January and the event is in April your order will still be due 7 to 10 business working days prior to the event date.

* Once your order is complete you will be notified of the collection date via email (Please check your junk email folder) or SMS.

* All candles that are being delivered to you will be sent using the Express Post service.
Depending on your location you should receive it within 1 to 3 business working days. Collection address is ‘www.littledream.com.au’ ‘Little Dream’ Shop 2, 421 Parramatta Road, Leichhardt NSW 2040.

Please contact us on M: 0416230173 or 02 95602311or info@specialdaycandles.com.au

if you require the candle/s sooner or if you have any questions.

* PERSONALISED WEDDING – UNITY CANDLE SET:

* 21 BUSINESS WORKING days = Approx 4 weeks (Business working days = Monday to Friday 9am to 5pm. This does not include Saturday or Sunday or Public Holidays). This time frame also DOES NOT include delivery. Orders are always DUE 7 to 10 business working days prior to the Event date. This is determined if the order is to be delivered or collected in store. Example: If you place your order e.g. 5x weeks before your event it will still be due 7 to 10 business working days prior to the event date or you order say in January and the event is in April your order will still be due 7 to 10 business working days prior to the event date.

* Once your order is complete you will be notified of the collection date via email (Please check your junk email folder) or SMS.

* All candles that are being delivered to you will be sent using the Express Post service.
Depending on your location you should receive it within 1 to 3 business working days or Collection address is ‘www.littledream.com.au’ ‘Little Dream’ Shop 2, 421 Parramatta Road, Leichhardt NSW 2040.

Please contact us on M: 0416230173 or 02 95602311or info@specialdaycandles.com.au if you require the candle/s sooner or if you have any questions.

* KEEPSAKE BOXES & LAMBATHA (LAMBADA) CANDLES:

* 21 BUSINESS WORKING days = Approx 4 weeks (Business working days = Monday to Friday 9am to 5pm. This does not include Saturday or Sunday or Public Holidays). This time frame also DOES NOT include delivery. Orders are always DUE 7 to 10 business working days prior to the Event date. This is determined if the order is to be delivered or collected in store. Example: If you place your order e.g. 5x weeks before your event it will still be due 7 to 10 business working days prior to the event date or you order say in January and the event is in April your order will still be due 7 to 10 business working days prior to the event date.

* Once your order is complete you will be notified of the collection date via email (Please check your junk email folder) or SMS.

* Please Note that shipping prices on Keepsake Boxes and Lambatha | Lambada candles are not included. These goods are to be collected from ‘Little Dream’ Children’s Boutique in Leichhardt NSW 2040 Australia. Please contact us for a quote if you would like them delivered to you. info@specialdaycandles.com.au 

Please contact us on M: 0416230173 or 02 95602311or info@specialdaycandles.com.au if you require the keepsake box/s or lambatha / lambada candle/s sooner or if you have any questions.

* COAT HANGERS:

 * 21 BUSINESS WORKING days = Approx 4 weeks (Business working days = Monday to Friday 9am to 5pm. This does not include Saturday or Sunday or Public Holidays). This time frame also DOES NOT include delivery. Orders are always DUE 7 to 10 business working days prior to the Event date. This is determined if the order is to be delivered or collected in store. Example: If you place your order e.g. 5x weeks before your event it will still be due 7 to 10 business working days prior to the event date or you order say in January and the event is in April your order will still be due 7 to 10 business working days prior to the event date.

* Once your order is complete you will be notified via email (Please check your junk email folder) or SMS of the delivery or collection date.

* All coat hangers will be delivered to you will be sent using the Express Post service.
Depending on your location you should receive it within 1 to 3 business working days. Or Collection address is ‘www.littledream.com.au’ ‘Little Dream’ Shop 2, 421 Parramatta Road, Leichhardt NSW 2040.

Please contact us on M: 0416230173 or 02 95602311or info@specialdaycandles.com.au

if you require the coat hanger/s sooner or if you have any questions.

* PERSONALISED TOWELS:

 * 21 BUSINESS WORKING days = Approx 4 weeks (Business working days = Monday to Friday 9am to 5pm. This does not include Saturday or Sunday or Public Holidays). This time frame also DOES NOT include delivery. Orders are always DUE 7 to 10 business working days prior to the Event date. This is determined if the order is to be delivered or collected in store. Example: If you place your order e.g. 5x weeks before your event it will still be due 7 to 10 business working days prior to the event date or you order say in January and the event is in April your order will still be due 7 to 10 business working days prior to the event date.

* Once your order is complete you will be notified via email (Please check your junk email folder) or SMS of the delivery or collection date.

* All personalised towels will be delivered to you will be sent using the Express Post service.
Depending on your location you should receive it within 1 to 3 business working days or Collection address is ‘www.littledream.com.au’ ‘Little Dream’ Shop 2, 421 Parramatta Road, Leichhardt NSW 2040.

Please contact us on M: 0416230173 or 02 95602311or info@specialdaycandles.com.au if you require the personalised towel/s sooner or if you have any questions.

* NON-PERSONALISED ITEMS:

 * Time frame for non-personalised items like Candle/s, memorial candles, hair brushes, towels, coat hangers, guest books, oil or holy water bottles, etc is one to three working days.

* NOTE * This time frame does not include delivery.

* NOTE * Non personalised candles are quite popular as a last minute option and are sold very quickly especially through our in store Children’s Boutique ‘Little Dream’. Availability can change quite quickly.

* They are all hand decorated so processing and drying time is required.

* Once your order is complete you will be notified via email (Please check your junk email folder) or SMS of the delivery or collection date.

* All non personalised items will be delivered to you will be sent using the Express Post service.
Depending on your location you should receive it within 1 to 3 business working days. Or Collection address is ‘www.littledream.com.au’ ‘Little Dream’ Shop 2, 421 Parramatta Road, Leichhardt NSW 2040.

 * OTHER IMPORTANT INFORMATION *

 Please keep in mind that each handcrafted item is individually processed and they require drying time.

These products are handmade therefore slight imperfections may occur.

Candles:

  • Candles are available in a variety of font colours. Some colours are not available due to the design chosen (this depends on the candle design) & different font styles. Contact us if you like a certain design but in a certain colour.
  • Font size will be reduced if you select more than 2 or 3 names on the candle.
  • Ribbon/s will complement the font colour selected unless other colours are specially requested.
  • Some laces / motifs are subject to change without notice. Replacements may vary slightly from the product image. This will only occur if the original laces / motifs used on the design is no longer available.
  • Candle price is for front of candle only.
  • Price does NOT include a photo unless option is available. Please contact us to quote.
  • Price also does NOT include any writing on the back of the candle e.g. Godparents, Church, poem/verse, image/s or any other information. Please contact us to quote if you would like writing on the back.
    Most designs can cater for extra information to be added on the front of the candle. If this is what you would like the candle will be slightly modified to fit the extra information. e.g. Cross will be smaller or placed on the base of the candle. This depends on the design chosen. You will be notified if this will occur.
  • Foiling option: This is a shiny metallic looking font. Due to the nature of the foiling process some black spots may be present after application. All care and attention are taken for this not to occur. This should not be confused as the product being faulty.
  • Please add any extra information you would like to add on the candle in the ‘Other Comments or Special Instructions’ field.
  • If you would like a proof of the candle, please advise us in the ‘Other Comments or Special Instructions’ field. The proof will be emailed to you. Please check your junk email folder.
  • Please advise if the name/s need to be written on one line e.g. “Ivy Rose” or certain names need to be on the same line.

Delivery or Collecting in our ‘Little Dream’ Children’s Boutique, Leichhardt, NSWAustralia:

Special Day Candles will only make delivery to the address provided by you.

Please ensure you have correct contact details, such as your name, contact telephone number/s and a correct email address, etc. Once your order has been placed you will be personally notified within 24 to 72 hours via email (this is not an automated message. PLEASE CHECK YOUR JUNK EMAIL FOLDER) with the collection or delivery date. Please respond to this email. 

Delivery time will depend on design chosen, quantity and product availability.

Please allow extra time for weekends and public holidays. Please also add extra time during peak postage and holiday periods, such as the lead up to Christmas.

There are two options for receiving your order/s within Australia:

  1. Pick Up your Order: (No Charge for this service) If you live in the Sydney Metropolitan, you can pick up from our ‘Little Dream‘ Children’s Boutique, Shop 2, 421 Parramatta Road, Leichhardt, NSW 2040 Australia.
  1. Express Post Delivery: Prices vary depending on the weight and size of the item purchased. (Note: this does not include Keepsake Boxes and Lambatha (Lamada) Candles. Ask for a quote unless specified) You will see the amount when it’s time to check out. Australia Post estimate delivery to be within 1-3 business days using the Express Post network, add 2-3 days outside the Australia Postal Network. Refer to Australia Post for details of Postage area that applies to you. Please Note that due to Covid19 certain locations may experience some delays.

International Delivery: 

For International shipping please contact us for pricing and approximate delivery time.

E: info@specialdaycandles.com.au